Terms and conditions

Terms and conditions

1. The webshop available under www.equishop.com is kept by EQUIRRIA Sp. z o.o. with its registered seat in Katowice, aleja Korfantego 105, registered in the National Court Register kept by the District Court in Katowice, Commercial Division with number KRS 0000157387 and registered as a VAT payer with a tax identification number NIP 954-19-60-124 and REGON number 273420733, hereinafter called “Shop”.

2. The webshop conducts sales through the Internet network under www.equishop.com. Prices and information concerning products placed on the shop’s website shall not constitute an offer according to the civil code, only an invitation to negotiations.

3. An order in the webshop may be placed by every natural person with full legal capacity and with permanent or temporary residence in Poland as well as every legal person and organizational unit with its seat in Poland, hereinafter called “Client”. Natural and legal persons with permanent or temporary residence in the EU-member countries have the same rights.

4. Sales agreement is entered into when the shop confirms the order. Confirmation is sent by email, by fax or in writing to the address given by the Buyer. Transactions made with credit cards and wire transfer are cleared through the Dotpay Clearing Centre, SIX Payment Services (Europe) S.A, PayPro SA/DialCom24 Sp. z o. o., PayPal Inc. and PayU S.A..

5. Object of the webshop’s activity is the sales of horse-riding equipment. A detailed list of products along with unit prices is on the Shop’s website.

6. Prices on the website include VAT and are in EUR. The price binding for the Buyer and EQUIRRIA Sp. z o.o. is the price on the website during placement of the order, under condition that it has been confirmed in the order confirmation.

7. Information about Goods given on the Shop’s website, especially descriptions, technical and performance parameters and their prices, constitute an invitation to enter an agreement, according to the Article 71 of the Civil Code.

8. A limited amount of Goods is assigned for promotional sale and completion of orders is based on the first come, first served basis, until promotional stock has run out.

9. The condition necessary to complete the order is a properly filled out internet account registration form by the Buyer.

10. The order will be completed under condition that the wares are in stock or at the shop’s suppliers. In the case when some of the ordered wares are unavailable, the Client is informed about the status of the order and makes a decision about further proceedings (partial completion, extending waiting time, cancelling the whole order).

11. Client is kept up-to-date about changes in the prices of goods and services offered on the website.

12. Payment for goods from the shop is made in form of payments described in the Terms and regulations.

13. When the Client is late with payment for the ordered goods the Shop reserves the right to immediately block the Client’s rights to make further purchase in the shop.

14. Each order is accompanied by a VAT invoice. The VAT invoice is issued when all goods ordered by the Client are completed and ready to be shipped.

15. According to the law from 29th August 1997 on personal data protection (Journal of Laws No. 133 pos. 883 with further changes) we inform that personal data provided by the Client will be protected from the access of the third parties. Personal data is collected only for the needs of the EQUIRRIA Sp. z o.o. company for the record, especially in order to complete the purchase-sale agreement. We also assure that the Client has a right to inspect their data and to correct it. Commercial information will be sent by email only if you have agreed to receive them in such a form (subscription to the newsletter). Consent can be withdrawn at any time.

16. The Client can choose from the following forms of payment for the ordered goods: – bank wire transfer, – payment via PayPal, – payment in the shop. Polish customers can choose from the following forms of payment for the ordered good: – bank wire transfer, – payment via DotPay, – cash on delivery, – payment in the shop.

17. Goods are delivered to the Buyer by a delivery company. Cost of shipping of the goods can be seen after adding goods to the basket on the website. Purchased goods are delivered to the address provided by the Buyer.

18. Each product is accompanied by time of order completion. It is the time from placing the order and making a payment to the shop’s account (the later date will be valid) to sending the ordered products from the shop, only working days are taken into account. The ordered products with different time of completion are sent after completing the whole order, i.e. after the time which is the longest.

19. Date of receiving the package is understood as the time of order completion together with the estimated delivery time.

20. When the Buyer is not present at the given address, the courier leaves a notice with the date and time of the delivery attempt with the date for the second attempt of delivery.

21. In the case of an unfounded decline to accept the package the ordered products return to the shop, the Client will be charged with the delivery cost.

22. If the products have an „upon order” status, the date of accepting the order for completion depends on the product’s availability at the supplier’s. In such a case the shop reserves the right to individually set a new delivery date with the Buyer, change or cancel the order.

23. The shop delivers products in Poland and to the European Union member countries, charging for the delivery to the address set by the Buyer.

24. According to the law concerning particular conditions of consumer sales and change of the civil code from 27 July 2002 (Journal of Laws No. 02.141.1176 with further changes) the Shop is responsible towards the Buyer, who is a consumer, for nonconformity of goods with a contract with conditions set within that law. In the case of nonconformity of goods with the contract, the Buyer should send the goods which are the object of the complaint together with a description of the nonconformity and a demand to remove such nonconformity, at their own expense.

25. Consumer is allowed to resign through withdrawal from the commodity purchased in our shop without giving any reason within 14 days from the day on which consumer received the shipment, or a third party other than the carrier and indicated by you acquires, physical possession of the goods. To exercise the right of withdrawal, you must inform us (Equishop, Aleja Korfantego 105, 40-161 Katowice, +48 32 782 45 68, contact@equishop.com) of your decision to withdraw from contract by an unequivocal statement (e.g. a letter sent by post, fax or e-mail). You may use the attached model withdrawal form, but it is not obligatory. Our model withdrawal form is available under the following link: https://www.equishop.com/downloads/Withdrawal%20form.pdf. To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your excercise of the right of withdrawal before the withdrawal period has expired. There is an extended withdrawal period from the mentioned contract in Equishop and it lasts 30 days from the day of the delivery of ordered goods. At the same time, please note that the mentioned extended period does not limit the rights resulting from the Act.

Ordered goods should be returned to the following address:
Equishop
Aleja Korfantego 105
40-161 Katowice
E-mail: contact@equishop.com
Phone: +48 32 782 45 68

Effect of withdrawal
If you withdraw from contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhol reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

If the consumer has received goods in connection with the contract:
a) You shall send back the goods or hand them over to us to the following address:
Equishop
Aleja Korfantego 105
40-161 Katowice
without undue delay and in any event not later than 14 days from the day on which you communicate your with-drawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.
b) You will have to bear the direct cost of returning the goods.
c) You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

The right to withdrawal from the contract concluded outside the business premises or at a distance is not granted to the consumer in respect of contracts:
1) of the provision of services, if the entrepreneur has done full service with the express consent of the consumer, who has been informed before the commencement of the service that after fulfilment of the service by the entrepreneur, the consumer loses the right to withdraw from the contract;
2) in which the price or the remuneration is dependent upon fluctuations in the financial market, over which the trader has no control, and which may appear before the expiry of the period of withdrawal from the agreement;
3) for the supply of goods made to the consumer’s specifications or clearly personalised;
4) for the supply of goods which are liable to deteriorate or expire rapidly;
5) in which the object of provision is a thing delivered in a sealed package, which cannot be returned after opening the package due to health protection or hygienic reasons, if the package had been opened after delivery;
6) in which the objects of provision are things, which after delivery, due to their nature, are inherently combined with other things;
7) in which the objects of provision are alcoholic beverages, which prices have been established at the conclusion of the contract sales, and which delivery can be realised after 30 days, and which value is dependent upon fluctuations in the market, over which the trader has no control;
8) in which the consumer has clearly demanded the entrepreneur to come to him or her in order to make an urgent repair or conservation; if the trader provides additional services to those demanded by the consumer, or provides things other than replacement parts necessary for the repair or conservation, the right of withdrawal is granted to the consumer for additional services or goods;
9) in which the object of provision are visual or audio recordings or computer software provided in sealed package, if they had been opened after delivery;
10) about delivering newspapers, periodicals or magazines, with the exception of subscription agreement;
11) made in a public auction.

26. Prices provided on the website are valid only for the web offers.

27. The order is confirmed by an email within 2 working days.

28. All of the named products, names and trademarks are used for identification only and can be registered trademarks of their respective owners.

29. All the products available in the shop are under the producer’s guarantee.

30. Complaints. If after receiving goods the client finds technical faults in it, they can exercise the warranty directly from its producer. In the case of mechanical defects, created during delivery or addressing complaints directly to the seller, the client should return the faulty product by post to the following address: EQUIRRIA Sp. z o.o. Katowice, Aleja Korfantego 105. The shop does not accept any packages returned by payment on delivery. Returned goods should be accompanied by the reason for return in writing. All complaints are examined within 14 days upon receiving the package with the returned product by the shop. If the complaint is justified, the damaged goods will be repaired or replaced with other, fully operational ones and if it is impossible (for example due to lack of the given goods on the market), the shop will refund the buyer with full price of the product or will offer different goods available in the shop to choose from. Costs related with shipping the returned goods are returned by the shop immediately after accepting the complaint.

31. The cost of shipping the used goods are borne by the client, unless the complaint is accepted. In such a case the shipping costs are borne by the Shop.

32. If the goods have been returned without providing any reason the costs of returning them is borne by the buyer.

33. Goods sale agreement is entered into in accordance with the Polish law and in Polish.

34. Goods offered in the store functioning at www.equishop.com are free from defects.

35. Clients may access these Terms and conditions any time through the link on the main website of the www.equishop.com service and download them and print them out. Recording, securing, making available and confirming vital stipulations of the Agreement of the sale of Goods to the Client takes place by sending confirmation, order specification and VAT invoice to the given Client.

36. We would like to inform you that each client from the European Union country of the on-line Equishop store may reserve the right to decide any possible conflicts considering purchases via ODR platform, accessible here: https://ec.europa.eu/consumers/odr/main/?event=main.home.show. While adding a thread on the platform, one should enter: kontakt@equishop.com as the seller’s e-mail address.

Night Owls Marathon – Third Edition

Night Owls Marathon

Night Owls Marathon

Night Owls Marathon – Third Edition

On Friday, February 6, starts the third edition of the Night Owls Marathon. This time the promotion will last 3 weekend nights, from 6.02 to 8.02 everynight from 19.30 to 22.00 (from 7.30 PM to 10 PM UTC +1)

The only condition to activate the promotion is to enter the code in the shopping cart:
nightowls
and then activate it by pressing OK

 

After completing these steps, you will get 40% discount for selected products from the list available in the link below.

CHECK OUT ALL PROMO PRODUCTS

Returns and exchanges

Returns and exchanges

In Equishop you have up to 30 days return policy (from the date of receipt).

All customers who want to exchange or return are requested to download, fill out the form below and attach it to the return shipment.

Your return or exchange request will be processed immadiately, after we get your return package.

In case of return, you will be refunded in the same way in which you paid unless you agree to a different way of refund. You will be refunded for product and shipping cost, but you have to cover the cost of return package. Please note, that we do not send a return slip and we do not cover the cost of return package! If you return only one product from many other, you will get only a refund for this product and difference between shipping cost of entire order and order without this product.

In case of exchange, we will reship the package with an exchanged product in the same or next working day, unless the merchandise that you ask will not be available in our warehouse. In this case we will contact you and let you know about the waiting time for product availability or propose refund. In this case we do not cover the costs of return shipping and you will be also surcharged for reshipping costs, unless an exchange is a result of our mistake (sending the goods that they not in your order).

FOR ALL CUSTOMERS OUTSIDE EUROPEAN UNION! PLEASE DO NOT SEND A RETURN OR EXCHANGE PACKAGE WITHOUT CONTACT US BEFORE.

All return shipments sent without prior contact with us will be ignored and will return to the customer! Before sending your return shipment from countries outside the European Union it is necessary to determine the details. The desire to return or exchange must be reported to the e-mail contact@equishop.com
All the goods should be returned to the following address:
Equishop
Aleja Korfantego 105
40-161 Katowice
Poland

New Equishop in Pruszków (Near Warsaw)

On 3.01.2017r. Equishop Pruszkow selling point has been permanently closed.


Dear Customers,
Please be advised that due to the rapid growth of online sales, we decided to close the point of sale in Pruszkow from 3rd of January, 2017. The decision is dictated by the desire to maximize streamline logistics processes within the company goal to process all online orders as quickly as possible. All our customers are welcome to shop in our online store www.equishop.com or headquarters located in Katowice at Korfantego Avenue 105.

Sincerely,

Equirria Sp. z o.o. Board

($ | £ | €) 15 CASHBACK for every ($ | £ | €) 100 spent!

Up to 15% CASHBACK for every 100 spent.

Up to 15% CASHBACK for every 100 spent.

CASHBACK ($ | £ | €) 15 FOR EACH ($ | £ | €) 100 YOU SPEND

For all purchases made at our online shop www.equishop.com from May 18th to May 27th you can gain up to ($ | £ | €) 15 CASHBACK for each ($ | £ | €) 100 (depends on which currency you use) you spend. We’d love to invite you to get aquatinted with terms and conditions presented below.
1. The organizer of the special is Equirria Sp. z o.o. that owns the Internet store www.equishop.com
2. CASHBACK will be given in the form of a discount code of a value dependant on the whole value of your order. NOTE! The special does not include and Renaissance saddles. Each full ($ | £ | €) 100 you spend increases the value of CASHBACK. For example:
– order value ($ | £ | €) 100 = ($ | £ | €) 15 CASHBACK
– order value ($ | £ | €) 268 = ($ | £ | €) 30 CASHBACK
– order value ($ | £ | €) 301 = ($ | £ | €) 45 CASHBACK
– order value ($ | £ | €) 95 = NO CASHBACK!
3. The only requirement you have to meet to get CASHBACK is that you have to agree to receive our newsletter. How can you do it? Please check the instructions below terms and conditions. When you agree to receive our newsletter, at the same time you agree to forward your e-mail address (optionally with your first and last name) to Freshmail Sp. z o.o., Al. 29 Listopada 155 c, 31-406 Kraków, Poland. Freshmail company is the newsletter service provider. Your consent to receive Equishop’s newsletter may be withdrawn at any moment by clicking the resignation link, which we always include in our newsletters or by sending an e-mail address withdrawal from the base to db@equishop.com. Please remember thay the e-mail address for the newsletter must match the e-mail address used while placing an order at www.equishop.com.
4. CASHBACK will be sent to your e-mail address to May 30th 2018.
5. The CASHBACK discount voucher will be valid until August 31st 2018. After this date it will become void. CASHBACK will give you discount on the whole product offer at www.equishop.com, but it won’t combine with other discount vouchers. The discount will be valid only for the e-mail address it was sent to.
6. In the case where the above-mentioned conditions were met and you didn’t receive the discount, please inform us at db@equishop.com and we will try to solve this issue.

HOW TO AGREE TO RECEIVE OUR NEWSLETTER?

The easiest way would be to use the special form in our footer
How to subscribe to Equishop's newsletter in the footer section?
Sign up for the newsletter in the footer or go to the following page https://www.equishop.com/en/newsletter and enter your e-mail address in the field highlighted below.

Buy a saddle – pick up the Kingsland Classic jacket

Buy a saddle and pick up a jacket Kingsland.

Buy a saddle and pick up a jacket Kingsland.

Buy a saddle pick up the Kingsland Classic jacket

On the occasion of 15 years of Prestige Italia existence on the market’s, we invite you to take advantage of a unique promotion. Buy any Prestige saddle from our offer on www.equishop.com until 14.06.2015 and collect Kingsland Classic Bomber jacket (134,95 € ) with Equishop and Prestige Italia embroidery*.

* amount to pay for the saddle will be reduced by the value of the jacket, which will be included in the bill.


Click here to see all Prestige Italia saddles from our offer.

Shopping without VAT

Shopping without VAT

Are you outside the European Union or do you have a company in EU? You can order at www.equishop.com without VAT.

VAT rate in Poland is 23%.

If you are outside the European Union.

Please be advised that if you will enter fictitious data, it will be verified and we will not be able to process your order without surcharge of VAT.

Please register your account or log in if you have one. Then add your first address. After entering the correct data, you will see all prices in our e-shop without VAT. Please note, that if you order without VAT, you have to pay taxes in your country! Watch the video below with instructions.

If you want to order for your company (in European Union)

You should register a new account or log in if you have one. Then just go to your profile page and add your first address. It is important to fill the field with your company name. If you have already done that, you will see the additional field to enter your VAT EU number. If you filled both these fields, you will see all prices without VAT in our shop. Please note, that our sales deparment always check a validity of the number you provided. Watch the video below with instructions.